Customer Service Associate

1 - 7 Years

Gurgaon


Job Description

What will you do

You will provide B2B customer support to small and medium sized businesses on their business marketing automation software. You will be mainly responsible for managing inbound queries for our business customers around their account relating to billing, payments, product queries and so on.

-Support business customers regarding their
account, post-using the portal

-Maintain high levels of Customer satisfaction
by providing informed and customer centric
solutions

-Answer inbound telephone calls, emails (if
required) to resolve queries promptly and
efficiently.

-Assume responsibility and ownership for all
relevant customer queries.

-Positively manages internal relationships.

-Contribute positively towards the
achievement of performance targets in all
aspects of the team activities

-Develop strong overview and drives Process,
Tool and business flow improvements

What we seek:

-Graduate
-Experience in working with customers
international B2B customers on the phone
-Ability to manage and work on CRM screens
-Fluency in English language
-Excellent verbal and written communication
-Good organizational and problem-solving
skills
-Knowledge about telephone manner and
customer orientation
-Accuracy and attention to detail
-Understanding about Customer Service
Survey
-Positive attitude, proactive engagement and
solutions seeking
-Open to working in night shifts
-Ability to prioritize work and work effectively
on multiple tasks
-Competitive salary
-Company Transport
-Extremely People Centric Approach # People Powered Personiv
-Career development opportunities
-Performance Appraisal and Coaching
-Medical plan
-Reward and recognition Program

Salary 3 Lac To 4 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 1 - 7 Years
Qualification Higher Secondary

Key Skills

International Sales Manager International Customer Service International Bpo Executive

Company Profile

Company Name

Job Pledge Consultants

About Company Identified as a renowned name in the HR domain, we are Job Pledge Consultants. We provide a wide range of recruitment and selection services for various international companies. With a team of professionals dedicated towards influencing the market by providing suitable jobs for the candidates and the right candidates for the job, we have earned immense recognition for the unparalleled services for Placement Consultant, Manpower Recruitment, HR Consultant, Career Consultant
Contact Person Varun
Mobile 7835026273
Email ID recruiter17.jobpledge@gmail.com