5 - 10 Years
Location - Noida Sec 125
Job Description :
Main responsibilities include identifying training needs of NHT and existing employees and accordingly scheduling and conducting Soft Skills training programs.
Design on boarding session for new hires on Soft Skills.
Design quality Soft Skills training programs for Up-skilling the CEC staff on Behavioral skills.
Conduct periodic TNA to develop new training programs or modify and improve existing programs.
Ensure ROI on training is measured and delivered.
Ensure accuracy and effectiveness of training and real world application of training.
Support OJT period by observing, measuring and monitoring learners as needed.
Develop non-classroom communication and training materials for e.g. handouts etc.
Monitor calls on Communication and Soft Skills.
Provides continuous Coaching & Feedback to enhance agent performance.
Listen to calls (recorded/side-by-side) on the Production floor
Conduct voice coaching activities on the Production floor to improve or maintain Communication skills of the associates
Develop action plans for the bottom quartile and ensure that they move up the learning
Plan and Conduct Refresher on predetermined frequencies
To perform job functions within predetermined KPIs/ performance standards.
|Salary||5 Lac 50 Thousand To 9 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Work Experience||5 - 10 Years|
|Qualification||Other Bachelor Degree|
|About Company||India's leading financial services conglomerates.|
|Address||East Delhi, South Ganesh Nagar, Delhi-110092|